Month: August 2016

As Healthcare Evolves So will the Role and Skills of the Medical Assistant

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Research evidence indicates that there are strong positive relationships between a healthcare team member’s communication skills and a patient’s capacity to follow through with medical recommendations, self-manage a chronic medical condition, and adopt preventive health behaviors. Studies show that the ability to explain, listen and empathize can have a profound effect on biological and functional health outcomes as well as patient satisfaction and experience of care. Further, communication among healthcare team members influences the quality of working relationships, job satisfaction and has a profound impact on patient.

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Michelle Gross
Michelle Gross,  Professor at McLennan Community College Medical Assistant Program Temple, Texas

Currently employees of the Temple of VA are required to watch a presentation speech from me on customer service while in training. I have a number of photos, and poetry published. Working on publishing a book regarding higher education and empathy in the work place. Adviser for LWW publications on new text books over medical school anatomy and physiology,Medical terminology, Medical Assisting, and phlebotomy text along with pharmacology text books for student use in classroom. I Currently have created new curriculum for Medical Assisting that contains a comprehensive syllabi to work along with LWW 's lesson plans. I fully have created school catalog, employee handbook and instructor manual for Pro med Career Institute. Currently working on enhancing student understanding of the PDR physician desk reference book by creating an educational guide to understanding the use of the reference book for Medical Assistants and General medical personnel. Contact Information: mgross@mclennan.edu  LinkedIn

“If you can change the way people think. The way they see themselves. The way they see the world. You can change the way people live their lives. That’s the only lasting thing you can create.”  ― Chuck Palahniuk, Choke 

The Voice of Medical Assisting” Podcast will introduce you to impactful, at times, deviate from the conventional, and present personal experiences, ideas, people that affect and Influence the profession and You. 

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Lawrence Laganelli Producer/Administrator  

JOIN AND SHARE YOUR KNOWLEDGE with 7000 members!

My Contact Information: lawrencelaganelli@insidemedicalassisting.com

Could Medical Assistant's Be The Solution6

The Patient Experience

A New Opportunity For Medical Assistant's

Could Medical Assistant's Be The Solution

Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality health care. Patient satisfaction is thus a proxy but a very effective indicator to measure the success of doctors and hospitals. This Podcast discusses as to how to ensure out-patient satisfaction and a possible new role for Medical Assistant's

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Jessica Deary, MBA, President (AdvocarePA) , Healthcare Speaker & Trainer and Patient Advocate:

My passion lies in improving the patient experience by sharing my first hand knowledge and truly unique perspective of healthcare, derived from experience as a business strategist, legislative professional, healthcare provider, patient advocate and, most importantly, a long term patient, with healthcare providers, caretakers and other patients.

Contact Information LinkedIn jessdeary@comcast.net

“If you can change the way people think. The way they see themselves. The way they see the world. You can change the way people live their lives. That’s the only lasting thing you can create.”  ― Chuck Palahniuk, Choke 

The Voice of Medical Assisting” Podcast will introduce you to impactful, at times, deviate from the conventional, and present personal experiences, ideas, people that affect and Influence the profession and You. 

120 120

Lawrence Laganelli Producer/Administrator  

JOIN AND SHARE YOUR KNOWLEDGE with 7000 members!

My Contact Information: lawrencelaganelli@insidemedicalassisting.com